Shipping policy

By placing an order you agree to the following terms:

SHIPPING:

Products manufactured and sold by Relentless off-road Fabrication may ship via USPS, UPS Ground, Saia LTL Freight, or other methods to be decided by the discretion of Relentless off-road Fabrication. Not all services are available for all products, and not all services will be able to deliver to a home ship-to addresses provided when ordering. Actual shipping charges and any additional duties, fees, or taxes are the sole responsibility of the customer and must be pre-paid prior to shipping.

Freight shipping rates listed at checkout are the average costs to each state/region but in certain circumstances these rates are subject to additional fees due. Example rate changes/fees/surcharges may include: incorrect shipping type selected vs provided address (commercial/residential address), remote delivery location fees, deliveries into major metro areas (ex. New York city area), Deliveries to freight forwarders near intl. borders, delivery appointments and notifications, lift gate fees, etc. 

All bumpers ship via freight carrier due to the dimensions and/or weight of these products being in excess of traditional ground shipping options. Freight shipments will be sent via a Freight carrier as chosen by Relentless off-road Fabrication, typically Saia LTL freight. Freight shipping destination is defaulted to nearest freight terminals for customer pick up upon arrival(within 48hrs max or additional storage fees can apply). If a delivery needs to go to other locations then additional fees my apply. Examples of these fees: residential delivery surcharges, delivery appointments, lift-gate charges, inside delivery surcharges, rescheduled or multiple delivery appointments, remote/rural destination charges, terminal storage fees, and limited access surcharges (such as military locations/gated locations, car dealerships). Freight that needs to be delivered directly to a customers residence will deliver on smaller trucks with a liftgate and mandatory delivery appointment which is why residential costs more than commercial locations. Further, If a freight truck cannot access a destination due to space constraints (street sizes, height restrictions etc) then the freight is dropped as close as possible to the delivery location. Example- it may be delivered to the end of a long driveway on the street rather than to your driveway, this is just the nature of freight shipping. 

SHIPPING DAMAGES:

Any shipping damages incurred shall be the responsibility of the customer to note at delivery. DO NOT sign for a damaged shipment no matter how minor the damage is unless you fully accept that damage! All orders sent from Relentless off-road Fabrication are insured, however each shipping company has different terms for processing damaged goods claims and signing for a shipment means you are accepting the goods in the condition as received. This leaves little to no method of recourse for replacement or insurance reimbursement after the fact for damages. Both Relentless Fabrication and the shipping company who delivered your order should be contacted immediately or within 24 hours maximum of receiving your shipment if you find hidden damage after delivery. Customer must first notify shipper of damage with tracking/BOL number, after which Relentless off-road Fabrication will take over claim handling with shipper and will require detailed photos to back the claim. No guarantees are expressed or implied as to whether a claim may or may not be covered or any reimbursement issued. In the event of a damaged shipment, all original packaging must be retained for 14 days for examination by the shipping company or they can deny any claim, in which circumstance Relentless off-road Fabrication will not be held liable for these shipping damages to any products, nor will Relentless off-road Fabrication provide any monetary or other reimbursement for the damaged shipment. Powder coated items are exempt from minor shipping damage claims, nicks and small scrapes are common in freight transit and are not able to be covered under basic insurance claims. If a perfect finish is desired then the customer should order bare products and have them coated locally after receiving them.