Cancellation Policy

ORDER CANCELLATION POLICY:

Customers who wish to cancel an order can do so within 48 hours of placing their order. All cancellations are subject to a 5% payment processing fee deducted from the order total refund. This fee is to cover the non-refundable processing fees that are imposed by the card processing company to us when an order is placed.

If a cancellation is requested after this initial 48 hour window, but before the order is in fabrication/production process, we will still consider a cancellation with a 20% fee imposed against the product/item total on the order. All approved cancellations outside the initial 48 hour window will be charged a 20% order cancelation/restocking fee, no exceptions. The method of which the refund will be processed is at the discretion of Relentless off-road Fabrication. Refund method may include: Reversal to original payment method, or a Company check sent via US mail if the window for electronic refund has elapsed. After we've begun the manufacturing process of your order, or it has been built to customer spec, has been sent for powder coating, or has already shipped then the order CANNOT be cancelled or refunded. 

All cancellation requests must be made in writing to Sales@relentlessfabrication.com and you will be notified of denial or approval with the reason for such decision.