Policies

-IMPORTANT TERMS and CONDITIONS-

PLEASE READ before purchase:

Product warnings/liability disclaimer:

All parts manufactured and sold under the Relentless off-road Fabrication name are designed and manufactured with the intent to increase vehicle off road performance and are not DOT approved or intended for usage on public streets. Due to the nature of off-roading, all variances in conditions and use cannot be foreseen and therefore the safety of any person associated with use of my product is out of my control and I cannot be held liable for said event or any vehicle or product failures due to unforeseen events or improper use or abuse when using products manufactured or sold by Relentless Off-Road Fabrication.

Modification to any vehicle by installing parts manufactured by Relentless off-road Fabrication could alter vehicle’s on-road performance in the event of a crash, resulting in bodily harm or property damage. In purchasing any item from Relentless off-road Fabrication, the purchaser hereby assumes full responsibility in any property damage or personal injury that may occur while using products manufactured and sold by Relentless off-road Fabrication. Relentless off-road Fabrication will not take responsibility for personal injury or property damage arising from useage or failure of parts manufactured and/or sold by Relentless off-road Fabrication.

Do not purchase or install any part manufactured or sold by Relentless off-road Fabrication if you do not agree with above terms, and that you do not feel competent in installing safely and correctly. Improper installation or manufacturing procedures of DIY components can lead to personal injury or death, or property damage; a qualified professional should install all products, only skilled individuals should complete all DIY parts. Relentless off-road Fabrication reserves the right to change pricing, material specifications, or any other specifications associated with their products without prior notification.

ORDERING/PAYMENTS:

Relentless off-road Fabrication accepts orders placed online through our store at any time, or orders placed over the phone at (775) 200-0544 between 8am-5pm PST Mon-Fri. We accept Visa/Mastercard/Discover cards, or if you're local we accept cash as well. Nevada purchasers and customers picking up or shipping orders to addresses within Nevada are subject to 7.725% sales tax added to order totals. Pick-up orders are subject to a $5 will-call fee. Local pick up of orders should be pre-arranged as we are not always available to assist customers within our business hours. All orders must be paid in full prior to pick up, shipping or delivery.  

SHIPPING:

Products manufactured and sold by Relentless off-road Fabrication may ship via USPS, UPS, Estes express or other Freight Company, or other methods to be decided by the sole discretion of Relentless off-road Fabrication. Not all services are available for all products, and not all services will be able to deliver to home ship-to addresses provided when ordering. Shipping charges and any additional duties or fees are the sole responsibility of the customer and must be pre-paid prior to shipment. Some orders must be sent freight due to the dimensions and/or weight of products. If a freight shipment needs to be delivered to a specific address via Estes Express, or similar, additional fees my apply such as but not limited to: residential surcharges, lift gate charges, or call-before-delivery surcharges, or storage surcharges if the customer is unavailable to accept delivery. These additional fees are the responsibility of the customer.

Any shipping damages incurred shall be the responsibility of the customer once a shipment is signed for. DO NOT sign for a damaged shipment! All orders sent from Relentless off-road Fabrication are insured, however each shipping company has different terms for processing damaged goods claims and signing for a shipment means you are accepting the goods in the condition received leaving little to no method of recourse for replacement or insurance reimbursement. The shipping company who delivered your order should be contacted immediately or within 24 hours maximum of receiving your shipment if you find hidden damage. 

Powder coated items may receive minor nicks, scratches, or bumps during shipping and handling. We take every precaution possible to package our shipments to prevent these damages, though sometimes they do occur, and the shipping companies do not reimburse for minor cosmetic damage, nor will Relentless off-road Fabrication. Powder coated products can easily be touched up with Rustoleum spray can bed liner, or similar matte finish paint if a scratch is to bare metal. 

RETURNS:

It is the mission of Relentless off-road Fabrication to produce high quality parts that off-road enthusiasts desire, and for complete customer satisfaction for every product we sell. If for some reason you are not satisfied with your product Relentless off-road Fabrication will accept returns on any non-custom product for refund of the original purchase price less shipping fees incurred as well as a 20% restocking fee. Items must be returned within 14 days of date which the customer originally receives their products. Parts that have been received by customer and have been modified from the original design and/or conditions in any way are no longer acceptable for return. Returns will not be accepted after 14 days from Customer's original receipt of their product, and all returns must be pre-arranged with an RMA prior to shipping them back. Any return shipping costs must be covered by the customer. All returns must be received in like-new condition, and with original packaging intact where items have been shipped in packaging in to be eligible for a refund.

ORDER CANCELLATIONS:

Customers who wish to cancel a current order can do so within 48 hours of placing their order for a full refund. If a cancellation is requested after this initial 48 hour time, we will still accept cancellations up until fabrication of the order has been started. Cancellations outside the 48 hour window will be charged a 20% order cancelation fee. Method of which the refund will be processed is at the discretion of Relentless off-road Fabrication and may include paypal, credit card reversal, or Company check sent via mail. 

Orders cancellations for custom ordered parts are eligible for cancellations within the above terms. 

All cancellation requests must be made over the phone at (775) 200-0544. 

WARRANTY:

Parts manufactured by Relentless off-road Fabrication are warranted against defects in workmanship only, for a term of 1 year from the purchase or delivery date (whichever is later). Powder coating or other finishes applied to products sold by Company are not covered under this Warranty. Powder coating is very durable, but not invincible.  Damages due to Neglect, Abuse, Collision, or Improper use of our products are not covered under our limited warranty. Trail damage such as dents, dings, or scratches in our armor products are not covered under this warranty and are considered to be normal wear and tear on off-road products. 

ADDITIONAL TERMS:

In buying products manufactured, designed, and sold by Relentless Off-Road Fabrication, Purchaser agrees not to reproduce, reverse engineer, duplicate, or manufacture any duplicates of our products. Purchaser also agrees to not engage in any action that would result in the duplication of Products for resell or manufacture by a Dealer or any other organization, company, person, etc. Customer/Purchaser may not purchase or use any Relentless Off-Road Fabrication products for the purpose and intent of development and redesign of a similar alternative, or substitute product. Purchaser agrees not to engage in any practice that would involve compromising our company market share or our customer base due to redistribution, redesign, re-engineering, manufacturing, etc. any of our products. Purchaser agrees to not provide any design knowledge or specifics whatsoever to our competitors, companies, and/or individuals; All information regarding our products design and specification should be held as our trade secrets. Purchaser of product is held accountable and punishable by law to fullest extent for any product specifications, dimensions, photographs, etc. that are shared with competitors, individuals, etc in an effort to re-create, resell, redistribute, or redesign our products or similar products.