We've complied a list of commonly asked order questions below!
Have a questions? Please reference our FAQ below and sales details.
- Lead Times:
- Estimated lead times are listed at the bottom of each product page. Keep in mind these are estimates.
- If ordering during a sale please keep in mind lead times on items like our bumpers are likely to be extended due to the volume of orders we receive in a short period of time. We recommend being quick to order if you want your bumper sooner. Orders are based on first come first serve.
- Lead times listed on the product pages are estimates from our standard schedule, these may not apply on orders placed during a sale due to the volume of orders we receive in a given day. We cannot guarantee the lead times.
- Q: Want to pick up your order at our shop location?
- A: No problem! When checking out please enter our shop address in the "shipping" address location. From there you will see "local pickup" come up. Select this option. We will call you when your order is ready to be picked up.
- We ask that you pick up the orders within a weeks time from its completion date as we do not have room to store bumpers for extended periods of time.
- Address: 450 Coney Island Dr. Sparks, NV 89431
- Q: How will my order ship?
- A: Depending on the item your order will ship with USPS, UPS, or freight via SAIA.
- Q: When is my payment processed?
- A: Payment is taken immediately at the time the order is submitted online unless otherwise arranged in advance with our sales team.
- Q: I need to cancel my order. What do I do?
- A: To cancel your order please call and email us at (775) 200-0544/ firstname.lastname@example.org. You have 48hrs after your order is placed to cancel an order and receive a refund minus processing fee of 3%. After this time each order is subject to a 20% cancellation fee. Orders already completed or at the powder coater cannot be cancelled.
- Q: Customization Requests
- A: Not all custom requests are possible, if you have already confirmed your request with one of our reps please list it out in the "Notes" section when checking out. We will reach out to you when we process your order to confirm the request and send any necessary payment invoices for the request.